Want to join our team?

Are you an expert in Integrated Security Systems (ISS) with a passion for designing and implementing robust solutions? Join the Advanced Infrastructure team as an ISS Technical Architect and be part of our mission to deliver advanced security solutions across multiple industries.

Role Description

This full-time, on-site role based in Johannesburg is responsible for designing, implementing, and managing integrated security systems for our clients. The ISS Technical Architect will collaborate closely with internal teams and clients to deliver tailored, high-performance solutions. This role also involves overseeing the technical aspects of ISS projects from concept to completion, ensuring adherence to best practices, compliance standards, and client satisfaction.

Key Roles and Responsibilities:

• Utilising the functionality of existing protocols and infrastructure, design and deployment of new solutions.
• Collaborating with stakeholders to ensure that the solution is fit for purpose.
• Ensuring that final documentation on designed solutions and the necessary knowledge base documentation for after sales services are created, maintained and stored.
• Designing key documentation including all line diagrams that will be required by the project team for deployment.
• Compiling checklists and scripts as part of the quality assurance milestone from a project signoff perspective.
• Maintaining knowledge around trends and technologies.
• Ensuring compliance and best practices.

Requirements:

Qualifications Experience:

• 4+ years of experience in physical and infrastructure architecture within a large organization
• Proven experience as a System IT Architect or similar role
• Strong knowledge of IT facilities and IT Infrastructure elements such as PSIM and Enterprise IP Security Systems
• Strong knowledge of IP Facility solutions such as video and audio surveillance, access control and biometric systems
• Strong knowledge of integrated building management systems and security surveillance best practices and methodologies
• Relevant understanding of network topologies and best practices

Soft Skills:

• Proactive and results oriented individual
• Excellent communication and relationship building skills, with the ability to convey complex technical concepts to non-technical stakeholders
• Strong negotiation and conflict resolution skills
• Ability to manage time and prioritise tasks
• Open-minded and resilient
• Critical thinker and sound decision maker

Core values:

• Quality
• Ethical Operations
• Innovation
• Customer Satisfaction

Why Join Advanced Infrastructure?

At Advanced Infrastructure, we pride ourselves on delivering exceptional IT infrastructure solutions. As an ISS Technical Architect, you will have the opportunity to shape the security landscape of high-profile clients while working with innovative technology. If you are passionate about security, innovation, and customer satisfaction, this is the role for you.

Apply now to become a key player in designing and implementing security solutions that make a difference!

Are you passionate about security systems and looking to take your career to the next level? Advanced Infrastructure is seeking an Integrated Security System (ISS) Field Service Engineer to join our Johannesburg team. In this role, you’ll be responsible for installing, maintaining, and repairing security systems in various environments, ensuring their efficient and reliable operation.

Role Description

This full-time, on-site position is based in Gauteng. As an ISS Field Service Engineer, you will be responsible for ensuring that all security systems, including access control, CCTV, and alarm systems, are installed and maintained to the highest standard. You will interact directly with clients, providing technical support and ensuring their systems are fully operational.

Qualifications and experience required:

• National Senior Certificate
• Relevant ISS certifications, such as PSIRA, AXIS, Identiv, Impro, and Nuvo.

Duties and Responsibilities (not limited to the below):

• Installing security systems including access control panels, surveillance cameras, intrusion detection systems, and alarm systems.
• Conducting regular maintenance checks to ensure all systems are operating correctly.
• Troubleshooting and repairing faults with regards to the security systems.
• Responding to service calls efficiently.
• Installing and configuring system upgrades and enhancement.
• Providing technical support to clients and users.
• Training end-users around the system functionality, including how to manage and monitor security footage, access control setting and alarm features.
• Maintaining records of installation, maintenance work, repairs, and systems configurations.
• Providing reports around system status, incidents, and requests.
• Interacting professionally with clients, addressing their requirements and concerns promptly.
• Maintaining knowledge around the latest technologies, industry trends, and best practices in security systems.

Soft skills required:

• Proactive and result orientated individual
• Excellent communication and relationship building skills, with the ability to convey complex technical concepts to non-technical stakeholders
• Strong conflict resolution skills
• Ability to manage time and prioritise tasks
• Open-minded and resilient
• Critical thinker and sound decision maker

Core Values:

• Quality: Commitment to delivering high-quality service.
• Ethical Operations: Integrity in all interactions and operations.
• Innovation: Continuously seeking ways to improve and stay ahead in the industry.
• Customer Satisfaction: Ensuring all client needs are met with professionalism and efficiency.

Employment Type:

Permanent position.

Remuneration Package:

Market related based on the candidate’s qualifications and experience.

Working Location:

In office position based in Johannesburg, Gauteng.

Why Join Advanced Infrastructure?

At Advanced Infrastructure, we pride ourselves on delivering exceptional IT infrastructure solutions, including advanced security systems. As an ISS Field Service Engineer, you’ll be a crucial part of ensuring the safety and security of our clients. If you’re passionate about security technology and client satisfaction, this is the perfect role for you.

We are looking for a Senior Account Manager to join our dynamic team in Gauteng. This role offers the opportunity to work closely with high-profile clients across various sectors, driving growth and managing key accounts. Join us to take your career to the next level in a company that values trust, expertise, and client success.

The role:

Based in Johannesburg, the Senior Account Manager is responsible for nurturing and maintaining customer relationships to ensure customer satisfaction and adherence to the requirements. Furthermore, the Account Manager will be responsible for retaining clients, providing continuous support and working with the team to ensure that the key deliverables are achieved.

Qualifications and experience required:

• A Degree in Business Administration, Marketing, Sales, Communications, or a related field.
• A National Senior Certificate
• Having pre-existing relationship capital in the market

Soft skills required:

• Proactive and result orientated individual 
• Excellent communication and relationship building skills
• Strong negotiation and conflict resolution skills
• Ability to manage time and prioritise tasks
• Open-minded and resilient
• Critical thinker and sound decision maker

Core values:

• Quality
• Ethical Operations
• Innovation
• Customer Satisfaction

Technical Skills and Systems:

• Proficiency with CRM systems
• Reporting, data capturing and analysing skills
• Understanding of sales and marketing tools and methods
• Product and service expertise

Duties and Responsibilities (not limited to the below):

• Managing the client acquisition.
• Identifying and targeting potential clients to expand the current customer base.
• Developing and implementing effective account management strategies.
• Conducting presentations and product and/or service demonstrations.
• Achieving or exceeding assigned targets.
• Monitoring account performance and developing action plans for improvement.
• Providing accurate forecasts and reports.
• Negotiating contracts, pricing, and terms with customers.
• Ensuring mutually beneficial agreements are implemented.
• Addressing and resolving any objections or conflicts during negotiations.
• Maintaining detailed records of activities and client interactions.
• Utilizing CRM systems to track progress and manage processes.
• Preparing and presenting regular sales performance reports to management.
• Building and maintaining strong, long-term relationships with clients.
• Serving as the primary point of contact for client inquiries and issues.
• Regularly communicating with clients to understand the requirements and providing customised solutions.
• Ensuring client satisfaction with products and services.
• Providing ongoing support and follow-ups to maintain high levels of client satisfaction.
• Identifying opportunities to upsell or cross-sell additional products or services.
• Collecting and analysing client feedback to identify areas for improvement.
• Providing the customer feedback to the relevant departments to drive product and service enhancements.
• Ensuring compliance with all contractual obligations and SLAs.
• Remaining updated around the company’s products and services Data Centre and facilities infrastructure (Electrical, Mechanical, Civils), Integrated Security and electronic services (IP Surveillance, Access Control, Analytics, BMS), Structured Cabling (Copper, Fibre, Electrical).
• Providing clients with accurate and detailed product information.
• Training clients around the usage and benefits of the products or service.
• Maintaining an awareness of the competitive landscape, market pricing, and strategy and how to penetrate a new market.
• Contribute to the knowledge base of AI solutions and services within a practice area or service area by sharing best practices with internal teams, as well as client teams.
• Supporting the other team members throughout the sales cycle from engagement, quoting to billing.
• Building and maintaining a close relationship with the relevant OEMs.
• Targeting the Public Sector to increase the client database in this regard.
• Assisting the company with Business Development on a consistent basis (three customer engagements per day)

We are looking for a Field Service Engineer to join our Durban team.

The purpose of the Field Service Engineer – Level 2 is to provide advanced technical support, conduct more complex troubleshooting, and lead the installation, configuration, and maintenance. In addition to the above, the Field Service Engineer – Level 2 should assist with training and mentoring Junior Engineers, and escalating issues as needed.

Qualifications and Experience Required:

A Senior Certificate

FOSA Certification

Soft skills required:

• Proactive and result orientated individual
• Excellent communication and relationship building skills
• Ability to manage time and prioritise tasks
• Ability to resolve issues promptly
• Ability to work within a team
• Openness and willingness to develop his/her skills
• Ability to mentor and guide Level 1 Field Service Engineers.
• Ability to make informed decisions quickly and effectively when onsite.

Core values:

• Quality
• Ethical Operations
• Innovation
• Customer Satisfaction

Technical Skills and Systems

• Great knowledge in Fibre Reticulation and Network Topology
• Sound knowledge of Grounder and Aerial Application
• Good Understanding AP (WAN) and UTP Installations
• Understanding of the technical requirements pertaining to the disciplinary (ISS, structured cabling and/or data centre)
• More advanced knowledge of networking protocols, system integration, and connectivity solutions, including hands-on experience with routers, switches, and network optimization.
• Capability to diagnose and solve complex issues without the need for immediate supervision.

Duties and Responsibilities (not limited to the below):

• Assisting with the installation and setup of equipment at customer sites.
• Ensuring proper calibration and configuration of devices according to manufacturer specifications.
• Conducting basic troubleshooting and diagnostics to identify issues.
• Performing preliminary repairs and adjustments under the supervision of more experienced Field Service Engineers.
• Utilising diagnostic tools, manuals, and equipment to determine the cause of challenges or errors.
• Carrying out scheduled maintenance tasks.
• Performing minor repairs or replacing faulty components.
• Ensuring that all repair work is conducted in compliance with safety and quality standards and manufacturer guidelines.
• Providing on-site support to customers by addressing technical issues.
• Explaining equipment functionalities and proper usage to customers.
• Escalating more complex technical problems to higher-level Field Service Engineers.
• Maintaining detailed records of service work, repairs, and maintenance activities.
• Logging time on the Acumatica system.
• Following all safety protocols and procedures while working on-site.
• Ensuring that all equipment meet safety and operational standards after maintenance or repair.
• Keeping track of tools, equipment, and spare parts required for routine service tasks.
• Ensuring proper handling and disposal of old or damaged material.
• Staying updated with the latest technologies, tools, and service techniques relevant to the industry.
• Participating in training programs and certifications to enhance skills and knowledge.
• Working closely with Senior Field Service Engineers to learn advanced troubleshooting techniques and repair methodologies.
• Assisting with more complex service calls under the supervision of experienced team members.
• Travelling to customer locations for service request or incidents.
• Assisting with software updates or IT-related tasks (e.g., firmware upgrades).
• Troubleshooting connectivity or networking issues.
• Following all company policies and procedures, including time management, professionalism, and customer interaction.
• Overseeing and leading the installation and configuration of new equipment, ensuring all devices meet operational and safety standards.
• Conducting complex diagnostics to troubleshoot issues, with the ability to resolve issues without escalation.
• Training and mentoring Level 1 FSEs, providing guidance on troubleshooting methods, equipment handling, and customer service.
• Handling complex service calls independently, including troubleshooting, maintenance, and repair of critical network infrastructure.

Employment Type:

This would be a permanent position.

Remuneration Package:

Market related based on the candidate’s qualifications and experience.

Working Location:

In office position based in KwaZulu-Natal